Privacy Policy

Introduction

MonitAir, LLC (“MonitAir,” “us,” “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website (our “Website”) or use our software as a service platform for remote patient care monitoring (our “Service”). This policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website or the Service.
In email, text, and other electronic messages between you and this Website.
Through the Service or any other mobile and desktop applications you acquire from us.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by us or any third party; or
Any third party, including through any application or content that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Service or Website, you agree to this privacy policy. This policy may change from time to time.

Children Under the Age of 13

Our Website is not intended for use by children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Information We Collect About You

We collect several types of information from and about users of our Service or Website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, age, health care condition, credit card or other payment data (“personal information”);
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies or other tracking technologies.

Information You Provide to Us

The information we collect on or through our Service or Website may include:

Information that you provide by creating an account or filling in forms on our Service or Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Service or Website.
Your search queries on the Website.

Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include cookies and flash cookies.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website, Service and their contents to you.
To provide you with information, products, or services that you request from us.
To fulfill your purchase orders and any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Service or Website.
To allow you to participate in interactive features on our Website.
For any other purpose with your consent.

Protected Health Information (HIPAA)

To the extent that we provide “Business Associate” services to you for any purpose, we comply with applicable privacy and security rules under HIPAA and applicable state law.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that is de-identified in the manner required under HIPAA without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets.
To fulfill the purpose for which you provide it.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process.
To enforce or apply our Terms of Service.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ourselves, our customers, or others.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at info@monitairhealth.com to request access to, correct or delete any personal information that you have provided to us.

Data Security

We have implemented measures consistent with applicable law which are designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any transactions of protected health information under HIPAA or payment will be encrypted.

Wearable & Medical Device Data Integration

If you use our mobile application in conjunction with a wearable device or a regulated medical device (collectively, “Connected Devices”), this section applies to the specific data types and processing activities associated with those integrations.

1. Data We Collect from Connected Devices

When you sync a Connected Device with our App, we capture specific categories of information that are not collected through standard app usage:

Biometric & Physiological Data: Depending on the device, this may include heart rate, blood oxygen levels (SpO₂), glucose levels, sleep stages, and physical activity metrics (steps, cadence, etc.).
Device Metadata: We collect technical logs including device ID, firmware version, battery status, and signal strength to ensure stable data transmission.
Sensor-Derived Location: If the device uses GPS to track movement (e.g., for physical therapy or outdoor exercise), we do not collect precise location data.

2. How Data is Transmitted

Data is captured via Bluetooth Low Energy (BLE) or Near Field Communication (NFC) between the Connected Device and your mobile phone.

Cloud Syncing: Data is encrypted in transit using TLS (Transport Layer Security) when uploaded from the App to our secure servers for long-term trend analysis.

3. Purpose of Processing

Beyond our standard data use, Connected Device data is used to:

Provide personalized health insights and trend visualizations
Facilitate remote monitoring as you have authorized a healthcare provider to access your dashboard
Improve device interoperability and algorithm accuracy for health-related predictions

4. Third-Party Access & Permissions

Clinical Partners: Data will be shared with your healthcare provider as part of your care plan. This data transmission is consented to directly with your care team in a separate form.

Connect Your Health Data

To support your healthcare team in optimizing your care plan, MonitAir® needs to securely sync with your Connected Device.

What happens when you connect?

Automatic Syncing: Your heart rate, activity, and relevant health metric levels will automatically securely upload to your dashboard
Health Alerts: We will process this data to send you and your care team information about your wellness trends
Secure Storage: Your biometric data is encrypted and stored securely

Your Privacy Choices:

You can stop the sync at any time by disconnecting your device from the MonitAir® app
Data will be shared with your physician care team based on your consent given directly to your provider

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us via email at info@monitairhealth.com or via our phone number at (833) 466-3698.